No loan manager responses the phone and every voicemail try full
Bad customer service… Can not started to loan officer. Been refinance process. Turned-in all of the paperwork, skipped 5 closings. Nevertheless prepared! Losing money. Troublesome customer care. Crappy contract! How did they arrived at 4.5 mil for the sales? Pose a question to your Says Attorneys Workplace.
They remain going us to the fresh new financing processors
Dreadful support service. I was writing on a beneficial re-finance as zero nearer to closing than just I became within the Summer. Customer service try bull crap. They just transfer us to different people, and i am bounced up to like a golf ball. Most upset and you can upset and you may in the morning swinging my personal financial quickly. Don’t highly recommend The fresh new Rez whatsoever.
My personal financing was having Ditech and it try offered so you’re able to The brand new Rez
Do not use NEWREZ….biggest mistake I’ve made. Come trying to refi. Since the Get it is currently October still prepared. We have delivered an identical files in the several times. Cannot visited individuals from the cellular telephone. My financing are accepted 8 weeks ago nevertheless waiting. The organization was a joke wade someplace else.
The latest Rez ‘s the terrible mortgage lender!! The latest Rez named and you may available to refi my financing at the an excellent lower interest rate. The borrowed funds Officer Ryan said it might be simple “no issue”. The guy in addition to told you its not necessary for another assessment due to the fact mortgage was only 1 year old therefore we were not delivering one more funds out! HA… 5 weeks later they are asking for docs it currently have. The loan Processor try not to understand the docs We upload on their secure web site. This new undoubtedly bad bank You will find previously caused! Save your self the brand new frustration and acquire some other bank!!
NewRez/Shellpoint acquired our very own financial of Ditech. Earliest fee to NewRez was in , and this we set-up through the NewRez site to possess automated money towards the first of per month. Most of the ran really up until . It never ever took the fee that was allowed to be drawn from your checking account! I didn’t find up until i got a call for the away from certain strange amount stating they certainly were NewRez, did not speak with her or him as we didn’t acknowledge the amount. Tested all of our account on the internet through the website and you may reduced and view the fresh October commission had not become immediately obtained! Got to your cell phone with NewRez customer service instantaneously to obtain out that which was going on and you may is actually advised it had been particular brand of “glitch”. Mind you, money having been going having fee really well as the ! There is certainly a good amount of money in the brand new bank account for it! We talked which have a few some other individuals into , into 2nd person using the payment over the phone that have the brand new declaration out-of their there is no late fees, zero fee plus it might be ACH. It is currently i desperately need money and on their page it’s appearing me that it’s an enthusiastic unapplied payment! What on earth, this is the Oct step 1 fee and must were applied therefore Instantly on the . Therefore we log on to the telephone again together today and you can inquire what’s happening? Are told you to she’d immediately demand it is applied to the new Oct commission and “you aren’t later” I contacted our bank immediately after conversing with NewRez towards the and you will the lending company told you “zero test during the commission is asked from the NewRez/Shellpoint, they (the financial institution) commonly ending any payment and in addition we keeps plenty of currency to pay for cuatro many years of payments”! I’ve less than 1 year left on this first home loan and tend to be positively offered going to the county attorneys general’s office, the better providers agency, hiring a legal professional and you can paying this of today. Our very own on the web membership which have NewRez shows another payment to get auto-paid off is set for Late step one, however, if we just be sure to glance at the planned automatic money, they confides in us we can not because account is “overdue”. This is so that incorrect on the of a lot profile! I have Not ever been late into the 31 years with the help of our mortgage payment and then we enjoys a perfect credit history over 850! Are they today attending fuck our credit history? Eliminate Him or her!